Joolz
After years of switching agencies, Joolz needed one partner who stays. Since 2019 we've operated and evolved their architecture, building like we operate it, because we do.
Following years of development with multiple agencies, Joolz recognised the need for a more consistent, future-proof digital architecture to support ongoing innovation.
When Joolz first partnered with us in 2019 to evaluate their website’s performance, we identified opportunities to improve loading speed and streamline their storefront. By replacing heavy frameworks and legacy SFRA code with web components, we unlocked the speed and efficiency SFCC merchants need. We also enhanced their digital infrastructure through integrations that connect external systems, delivering a unified, 360° view of their customers.
- New omnichannel solution integrated with SFCC (web components)
- ORP OMS; migration from Zendesk to Service Cloud
- Service Cloud extended: CTI (Aircall), Einstein, Social/Web/Email-to-Case
- Experience Cloud support portal; Voyado; Trustpilot; Avalara (US)
Your stack next?
Let's map it.
Start with a Stack Audit: we map your systems, data flows and ownership gaps — whether you're replatforming or just want to know where your ecosystem is vulnerable.
- 1Map of your critical flows
- 2Ownership & up to five findings
- 3Prioritised roadmap
- 4Keep, adapt or investigate further
- 5Next-step proposal (optional)